Assessing Financial Resource Capability on Insurance Claims Management in Nigeria: The Moderating Role of Information Technology
Ehiorobo, Osa Abraham
Abstract
This study examines the extent to which financial resource capability impacts claims management in the Nigerian insurance industry and also attempts to determine if this process is moderated by information technology. Given the numerous litigations arising from claims default, the Nigerian insurance sector has earned itself a bad reputation with the consequent customer apathy. However, it is also noteworthy that most of these insurance companies do not appear to possess the financial ca-pacity to meet claims obligations as they arise, perhaps, due to low capitalisation, poor risk assessment and solvency constraints. The research is a quantitative design that utilises the survey strategy. It is predicated on a philosophical foundation of positivism and ontological orientation of objectivism. 17 insurance companies were included in the study using the stratified sampling technique. 280 questionnaires were distributed to the 17 sampled companies out of which 235 were returned and found usable for the study. Data was analysed using the Andy Hayes Process v3.3 for regression. Findings from the study revealed that financial resources and infor-mation technology have statistically significant relationship with claims management but the relationship between financial resources and claims management is not sig-nificantly moderated by information technology.
Keywords: Financial capability, claims settlement, information technology, payment systems, moderation.
JEL Classification: G22, O33
DOI: https://10.2478/stcb-2020-0012
Received: 18.11.2020 Accepted: 3.12.2020 Published: 31.12.2020
How to cite this (APA 7th edition):
Ehiorobo, A. (2020). Assessing Financial Resource Capability on Insurance Claims Management in Nigeria: The Moderating Role of Information Technology. Studia commercialia Bratislavensia: vedecký časopis Obchodnej fakulty Ekonomickej univerzity v Bratislave, 13(4), 279-291.
ISSN (online): 1339-3081
Publisher: Fakulty of Commerce, University of Economics in Bratislava
License:
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.