Lenka Vačoková

Abstract

The aim of this paper is to focus on alternative dispute resolution (ADR) for consumer disputes in the Slovak republic from the position of the consumer according to annual activity  reports  of  ADR  authorities  and  Act  No.  391/2015  Coll.  on  alternative  dispute resolution for consumer as amended. Through this act Directive 2013/11/EU of the EP and of the Council of 21 May 2013 on alternative dispute resolution for consumer dis-putes and amending Regulation (EC) No.2006/2004 and Directive 2009/22/EC (Directive on  consumer  ADR)  has  been  implemented.  Member  states  have  been  compulsory  to apply Directive on consumer ADR since 2016. Through scientific methods of comparison, deduction, induction, analysis and synthesis author tries to evaluate the application of consumer ADR by ADR authorities in Slovakia and the influence of a consumer behaviour (active, passive) on it.

Keywords:  ADR procedure, ADR entity (national identity), ADR authority, domestic disputes, con-sumer

JEL Classification codes:  K 39, K 49, D 18

Received: 1.6.2020   Accepted: 22.6.2020   Published: 30.6.2020

How to cite this (APA 7th edition):
Vačoková, L. (2020). Spotrebiteľ a jeho vplyv na rozhodovaciu činnosť orgánov alternatívneho riešenia spotrebiteľských sporov: Consumer and His Influence on Consumer Alternative Dispute Resolution of ADR Authorities. Studia commercialia Bratislavensia: vedecký časopis Obchodnej fakulty Ekonomickej univerzity v Bratislave, 13(2), 174-186.

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ISSN (online): 1339-3081
Publisher: Fakulty of Commerce, University of Economics in Bratislava

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